Cherwell Professional Services
We believe Cherwell Service Management (CSM) to be the leader in IT service management tools. CSM is one of the core foundational building blocks for any IT organization. CSM helps companies rapidly innovate, measure progress and work collaboratively while providing one of the best pricing models in the industry. Click here to learn more about Cherwell Service Management.
IT Service Management
Whether you’re doing a full Cherwell Service Management implementation of the 11 ITIL processes or starting with a simpler approach of focusing on Incidents and Service Requests. STRITCO can help guide you through the development process that defines your requirements while customizing your Cherwell instance to meet your organizational goals. Certified STRITCO staff can help you incorporate the best from ITIL 4 and the ISO 20000 framework into your ITSM process design. During the build phase, we utilize the STRITCO Workflow Generator that reduces the standard development time by 40%. This workflow tool becomes part of your system deliverables and is available to your staff for future development and enhancements. Getting your final product to go live faster and at a lower cost is a part of STRITCO’s pledge to help make your company better. Request a demo today for further information
Enterprise Service Management
An Enterprise Service Management system (ESM) is critical for organizations to keep up with the scale and speed of business change. It allows for organizations to provide solutions to improve and expand user access to business and IT services by providing a more efficient automated service delivery. STRITCO’s customizable ESM solutions extends the Cherwell ITSM platform capabilities to address business-centric processes such as HR, Finance, and Accouting. This provides an organization the tools to manage service demand and supply through a common platform and portal, a customizable service catalog, and workflow automation.
By leveraging your current Cherwell investment and utilizing STRITCO’s Workflow Generator, your organization will be able to provide greater visibility, accessibility, and speed up workflow automation of your business processes. Learn how STRITCO can provide you with a cost effective solution that assists your organization’s ability to improve your employee experience, productivity, and lay the groundwork to introduce future AI capabilities. Request a Demo today.
Cloud Development
Today, many organizations find themselves running a diverse range of IT resources that include public and private cloud platforms in conjunction with an on-premise data center. See how you can utilize the Cherwell Service Management system to migrate and improve performance to meet your customer’s demands, manage and reduce their costs, automate provisioning, and help establish governance in your hybrid cloud platforms.
Through the Cherwell Service Catalog, your organization can automate the provisioning of cloud resources where your CMDB is updated nightly through a defined discovery process. The Change Management process can establish an architectural review to ensure compliance with your organization’s standards along with a business review and approval workflow. Multiple Event Management systems are integrated with Incident and Capacity Management to help reduce system down time and identify underutilized resources that may be inflating the total cost of service. Costing analysis and charge back data is posted on dashboards available through the Cherwell Portal and can be downloaded into data management and analytics platform for more in-depth analysis. For more information and an opportunity to discuss your organizations individual needs, request a demo today.
Consulting Services
At STRITCO, we offer a variety of service management, business and governance advisory services. Our aim is to understand your business and IT challenges through auditing and assessment services and discussions with you at a strategic level. With options and outcomes to address your pain points and areas for improvement. With the use of various best practice Frameworks, Methodologies, and Standards and Governance, we are offering experienced and qualified personnel to help you with your transformational journey.
More often than not IT departments are faced with the challenge of designing and implementing an optimum set of processes which would help them become more agile and efficient.
STRITCO helps you take the focus off trying to manage the complexity of IT processes through a simple model that helps transform IT service delivery.
We employ a three-stage consulting process which starts with discovering bottlenecks in your processes, following that with a functional design and deploying comprehensive solutions.
Discover
We assess your current processes through the use of STRITCO’s ITSM Process Maturity Assessment tool to identify the key areas that can provide the most significant return on your service management investment.
Design
Based on our findings, we provide you with practical and actionable steps that you can take to dramatically improve your service management operations. We identify what tasks you should tackle first and which can be addressed at a later time.
Deploy
STRITCO will help lead a DevOps approach to the delivery of your improvement initiatives resulting in:
- An accelerated time-to-delivery.
- Minimized costs.
- Better workflow management.
- Reliable releases.
Areas of Expertise
Service Management
We offer full Service Management Life-Cycle services ensuring processes are effective, follow good practices and are governed.
Business Service
We strive to help organizations identify opportunities to improve existing processes. We can help identify bottlenecks, lack of responsibilities and accountabilities, or with issues with roles.
Governance
Our focus is to help to either review or establish a governing body which fully integrates with your Service Management Capabilities and any other frameworks used by your organization.
Transformation
Creating an IT organization for the future and changing the way your people and service providers work. Driving innovation and agility via a holistic approach encompassing people, technology, processes, providers and a cultural change.
PowerShell Development
Extend your Digital Transformation efforts outside Cherwell with PowerShell.
PowerShell is Microsoft’s scripting and automation platform. It is both a scripting language and an interactive command environment built on the .NET framework. PowerShell’s capabilities allow you the ability to automate repetitive tasks quickly and accurately by creating scripts and combining multiple commands. PowerShell is tightly integrated into almost all of Microsofts products. It automates many tasks such as the complete roll-out of a new server in a virtual environment to the configuration of new mailboxes in Office 365 and a host of additional functions in-between.
At STRITCO, we have the experience and expertise to further your automation initiatives to help you free up resources so you can concentrate on your core service and deliverables. Contact us today to learn more on how you can reduce cost and workload through automation.