STRITCO Workflow Generator
The STRITCO Workflow Generator reduces the development time in Cherwell by over 40%. It simplifies the configuration of workflows saving organizations both time and money. The key benefits you’ll derive through the use of this development tool are:
- The SWG can be attached to any or multiple business objects.
- Provides description and instructions documentation for each phase.
- You can link any form to an individual phase.
- Establishes decision points for multiple options to determine next phase.
- Allows the establishment of SLAs at each phase.
- Easily creates approvals and determines next phase options based on denials and approvals.
- Automate task creation in any phase.
- Effortlessly send custom customer notifications at any time in the workflow.
CMDB
The Configuration Management Process is one of the most important and under-utilized ITSM processes and, the CMDB is the heartbeat of this process. Your CMDB should be the single source of truth within your organization. Is yours?
To remain competitive in today’s markets, your CMDB must be capable of managing a diverse range of IT resources that include public and private cloud platforms. It must be able to support your Hybrid Cloud Components.
Let STRITCO show you how the Cherwell Management System can help support your Hybrid Cloud platforms by:
- Providing greater control and insight into costs.
- Reduce cycle time through the provisioning of cloud resources through your Service Catalog.
- Establish Discovery as a continuous process.
- Institute a governance review for your cloud purchases.
- Consume and manage Event Management data to help reduce system down time and identify underutilized resources.
- Integrate your CMDB with third-party tools.
Custom mApps
Custom mApps provides a simple solution for short-term engagements. Sometimes you only need development services for a relatively short commitment. A custom mApp deliverable is about ensuring you can afford the help without breaking the bank. There are no complicated contracts, RFP or an RFT. You define the level of scope and effort.
We work with you to develop your requirements and documentation level. We can even assist with applying your custom mApp to your development, test, or production environment. You only get what you want with no add-ons or functionality you don’t need.
To learn more about how STRITCO can help you meet your short-term development goals and needs, click the Custom mApps icon and submit what you would like us to build so we can start the conversation.
On/Off Boarding
Automate your on/off boarding process with your Service Catalog. Initiate creation of Active Directory accounts and provision new e-mail accounts in Office 365 for new employees with the touch of a button. Remove access just as easily when they leave. Notify IT of workstation requirements to ensure set up is complete for day one. Provide digital review and acknowledgement of organizational forms and policies.
On-Boarding helps new hires adjust to the social and performance aspects of their job so they can quickly become productive, contributing members of the organization. Benefits include:
- Improve time-to-productivity.
- Create better first days for new hires.
- Increased retention rates.
- Promote better company culture.
Request a Demo today to learn how you can transform your company’s On-Boarding process.
Service Improvement
Use a metrics-driven approach to identifying opportunities for improvement and to measure the impact of improvement efforts. Establish a Continual Service Improvement (CSI) process within your Cherwell ITSM System. Based on the fundamentals of Six Sigma (Define, Measure, Analyze, Improve and Control), this tool will provide the basic templates for any organization to begin their improvement journey. The CSI business object integrates with established Incident, Service Request and Service Reporting processes.
As businesses are increasingly reliant on IT, they must be able to rely on their IT service to quickly adapt to new requirements and provide the following benefits:
- Increased productivity.
- Improved quality.
- Lowered costs.
- Decreased delivery times.
- Improved employee satisfaction and moral.
To learn more on how you can start your journey to improving your performance contact STRITCO today and request a demo.
ISO 20000 Project Management
Whether you’re looking to certify your organization for ISO/IEC 20000-1:2018 or, just want to improve the performance of your ITSM processes. This ISO 20000 Project Management tool will help you apply, manage and implement the Shalls of ISO/IEC 20000-1.
- Align IT services and business strategy.
- Provides a benchmark type comparison with best practices.
- Creates competitive advantage through the implementation of consistent and cost-effective services.
- Reduce risk and performance.
- Promotes a fundamental shift to pro-active rather than re-active processes.
- Improved internal and external relationships with the establishment and definition of responsibilities and goals.
- Creation of a stable framework for service management automation.
Facilities Management
Begin your journey to establish Enterprise Service Management in your organization. STRITCO will customize the base functionality to meet the specific needs of your organization. Whether you run a central facility management system or a decentralized system across multiple locations, STRITCO can provide the resources you need to build the system that is right for you.
Automate your manual processes, spreadsheets and emails through a 24/7 access portal based request and ticketing system that allows you to effectively track and manage your Facility Management workload.
- Improve your accountability and transparency into the work being requested and performed.
- Work orders can be defined as individual tasks or multiple tasks depending on the complexity of the service.
- Management can run standard reports or create their own custom reports with the application to establish and measure key performance indicators.
- Consolidated, standardized and automated workflow improves efficiency and accountability.
To find out more about how STRITCO can help you establish Facility Management within your organization, click on the Facility Management icon.
Property Inventory Management
A large number of companies are required to complete an annual physical inventory of property. In many cases this is a manual process that can be time consuming and disrupt the daily organizational functions. Let STRITCO help you automate this mandated inventory process by utilizing your current Cherwell System.
- Utilize your CMDB as your system of record.
- Customize your record field depending on your inventory items.
- Establish APIs with your Financial Management system to bring in and transmit property data.
- Automate location verification with existing discovery tools such as SCCM and ForeScout.
- Compatible with low cost scanning tools.
- Integrate with your Change Management process.
Reduce required resources, improve accuracy of information, and have information at your fingertip throughout the year. Request a Demo today.
